Top Reasons Why You Need to Replace Your Hotel Reservation Software

Ryan Williamson
3 min readDec 1, 2020

Ask any hotelier. They will tell you that the hotel software is central to manage the entire operations of the property. This is because it enables the team to execute daily tasks efficiently and aids with overall staff management, informing business strategies, enabling endeavors to achieve better ROI, and so much more. Nonetheless, such helpful solutions often start to fall short of expectations. First things first — technology typically has a shelf life. Without the requisite periodic updates, it can easily fall behind on the delivery of its key goals. It is imperative to understand if your existing software is performing as expected.

How do you do that? Well, it is relatively easy because there are plenty of signs. At the risk of sounding redundant — as the software nears the end of life, it will start to lag and how! Then the outcomes it delivers will lack the requisite clarity, thus failing to achieve the intended results. There will be plenty of malfunctions as well. But these are not the only reasons that show you need to change your hotel software — some of the other causes have been discussed in detail below.

1. Substandard or no automation: One of the critical goals of using a hotel software is to automate some of the mundane, daily tasks in the regular hotel operations — ones that necessarily need human intervention, of course. Now, if your current software can automate only the most basic of these tasks, leaving the other tasks, such as marketing, management of housekeeping, goes engagement, etc., up to you to execute — it shows you need a new and better hotel software.
2. Software doesn’t aid delivery of quality guest experiences: A critical part, nay central part, of any hotel’s operations is to ensure the delivery of top-notch experiences to the guests it serves. Now, if the hotel software doesn’t assist in that endeavor, via making a note of all their preferences besides the requisite details to help the staff and teams make appropriate arrangements and provide the requisite services, etc.
3. Lack of third-party integrations: Yet another vital sign that suggests you switch your hotel software is when it struggles to enable integrations with third-party apps and solutions. You see, third party tools such as payment gateways, accounting and finance, customer relationship management, document management and more are all crucially important when it comes to keeping a hotel running seamlessly. Hence, if the hotel software you use doesn’t integrate with such tools and thus compels you to use them individually, you know it is time to get a new and more advanced solution conducive to the fuss-free integration with such third-party offerings and solutions.

Now that you understand the signs, it is also essential to evaluate the type of alternative hotel reservation system you pick, i.e., cloud-based, on-premises, or hosted. These choices too significantly affect the business’ outcomes, growth, ROI, etc.

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Ryan Williamson

A professional and security-oriented programmer having more than 6 years of experience in designing, implementing, testing and supporting mobile apps developed.